The communications process is more than simply conveying a message; it is also a source for control. Proper communications let the people in on the act because they need to know and understand each other. Communication must convey both information and motivation. The problem, therefore, is how to communicate.
As an important communication tool, listening ability entails a complex combination of factors. The conference Board of Canada identifies the ability to listen to understand and learn as one of four essential communication skills that " provide the basic foundation to get, keep and progress on a job and to achieve the best results" (Richard Huseman, 2006).
The importance of Listening
Listening means fully and completely understanding your partner. You don't have to agree with what you hear, but you must understand what was said. Listening involves hearing, seeing, and feeling. Active listening requires active participation and involves supportive gestures, questions, verbalizations, and encouraging words. So good listeners are patient, flexible, and open-minded. They are interested in their partners and are often thought to be great conversationalists because they can disagree without being disagreeable or insensitive. On the other hand, as poor listeners, always seem to rush the conversation. They are often considered intolerant, disagreeable, and insensitive. It is estimated that 60 percent of all corporate problems stem from poor listening (Peter Bender, 2007).