Professional Workplace Dillema

Published: 2021-06-29 06:33:50
essay essay

Category: Business

Type of paper: Essay

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When I enrolled in the University of Phoenix in 2008 I never thought that it would have such a profound effect on my everyday life. There are many situations that I have found myself in over the past few years, both professionally and personally, that I have leaned on the experiences from this school to get me through. Most of the time when I would be confronted with a sticky situation at work I would walk away feeling very unsatisfied with the outcome because the people involved were not coached effectively.
I work at Bank of America as a Senior Personal Banker. My job has many duties in addition to opening bank accounts for consumer and business clients. Without a doubt the most important part of my job is being able to authenticate a potential customer properly so as to prevent any illegal fraud and money laundering attempts. Since the economy has gone on a downward spiral over the past few years there have been more and more cases of identity theft, structuring, layering, and money laundering. This type of financial activity can be hard to catch because it almost always is initiated by some one that you would never think would be a launderer.
As a personal banker one of the most crucial parts of my job is to ensure that when I am opening a bank account for someone that I obtain the correct pieces of identification for them. There are some personal bankers that do not always record the correct information when opening the accounts. Many times this is done because they are trying to achieve certain sales goals in order to get a bonus at the end of each quarter. Some of the information that is entered into the system incorrectly is the expiration date of the driver's license being used for the primary id field.

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